Privacy Policy

Effective Date: May 28, 2026

This Privacy Policy explains how Jaylighting Technology Co., Ltd. (“Jaylighting”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit or make a purchase from our website, https://jaylighting.com.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is:

Jaylighting Technology Co., Ltd.
Trading Name: Jaylighting
Website: https://jaylighting.com
Business Address: 12675 E Pacific Cir Unit C, Aurora, CO 80014, United States
Email: support@jaylighting.com
Phone: +1 (747) 214-7956

2. Personal Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login information
  • Order information
  • Payment-related information
  • Messages or inquiries sent through our website, email, or customer service channels

We may also automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Date and time of visit
  • Referring website
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Arrange delivery and shipment
  • Provide customer support
  • Respond to your inquiries
  • Create and manage customer accounts
  • Process payments and refunds
  • Send order confirmations, updates, and service messages
  • Improve our website, products, and services
  • Detect, prevent, and address fraud, security, or technical issues
  • Comply with legal, tax, accounting, and regulatory requirements
  • Provide marketing communications, where permitted by law or with your consent

4. Order and Purchase Information

When you place an order on our website, we collect information necessary to process your purchase, including:

  • Purchased product details
  • Order number
  • Billing and shipping addresses
  • Delivery status
  • Payment status
  • Return or refund status
  • Customer service communications
  • Shipment tracking information, where applicable

This information is used to complete your purchase, deliver your order, provide after-sales service, and comply with our legal obligations.

5. Payment Information

We may offer payment options such as credit card payments, PayPal, and other payment methods available at checkout.

Payment information is processed securely by our payment service providers. We do not store full credit card numbers on our own servers.

Payment providers may collect and process information such as:

  • Billing address
  • Payment method
  • Transaction details
  • Payment confirmation status
  • Limited card or account details necessary for payment verification

Your payment information is used only for payment processing, fraud prevention, refunds, and transaction security.

6. Shipping and Logistics

To deliver your order, we may share necessary shipping information with logistics and delivery partners, including:

  • Name
  • Shipping address
  • Phone number
  • Email address
  • Order details
  • Tracking information

This information is shared only as necessary to arrange delivery, update shipment status, or resolve shipping-related issues.

7. Customer Service and Contact Forms

When you contact us by email, contact form, or other communication channels, we may collect and store the information you provide, such as your name, email address, phone number, order number, and message content.

We use this information to respond to your questions, resolve problems, provide customer support, and improve our services.

8. Cookies and Tracking Technologies

Our website uses cookies, web pixels, tags, and similar technologies to improve website functionality, analyze website traffic, remember your preferences, and support marketing activities.

Cookies may be used for the following purposes:

  • Essential website functions
  • Shopping cart and checkout operation
  • Account login and security
  • Website analytics
  • Advertising and remarketing
  • Personalization and user preferences

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions, including shopping cart and checkout features.

9. Analytics and Advertising

We may use third-party analytics and advertising tools to understand website performance, improve our services, and deliver relevant advertisements.

These tools may include services such as:

  • Google Analytics
  • Google Ads
  • Meta / Facebook Ads
  • Microsoft Advertising
  • Pinterest Ads
  • SHOPLINE-related analytics or tracking tools

These service providers may collect information such as your device information, browsing behavior, IP address, cookie identifiers, and interactions with our website or advertisements.

You can manage advertising preferences through your browser settings and the privacy settings of the relevant advertising platforms.

10. Sharing of Personal Information

We do not sell your personal information.

We may share your personal information only when necessary with:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and technical service providers
  • Customer service tools
  • Marketing and analytics service providers
  • Fraud prevention and security service providers
  • Professional advisers, such as accountants or legal advisers
  • Government authorities, courts, or regulators where required by law

These third parties are only permitted to use your information for the purposes necessary to provide their services or comply with legal obligations.

11. International Data Transfers

Because we operate an online store and work with service providers in different countries, your personal information may be transferred to, stored, or processed in countries outside your country of residence.

When we transfer personal information internationally, we take reasonable steps to ensure that your information is protected in accordance with applicable data protection laws.

12. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • Order processing
  • Customer support
  • Returns and refunds
  • Legal, tax, and accounting requirements
  • Fraud prevention
  • Dispute resolution

Order and transaction records may be retained for the period required by applicable tax, accounting, and legal obligations.

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable law.

13. How We Protect Your Information

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses SSL encryption to help protect information transmitted through the website. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

14. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to certain types of processing
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information
  • Opt out of marketing communications

To exercise your rights, please contact us at: support@jaylighting.com

We may ask you to verify your identity before responding to your request.

15. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you emails about products, promotions, or updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at support@jaylighting.com.

Even if you unsubscribe from marketing messages, we may still send you service-related messages, such as order confirmations, shipping updates, or customer support replies.

16. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us at support@jaylighting.com, and we will take appropriate steps to delete the information.

17. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to read the privacy policies of any third-party websites you visit.

18. Do Not Track

Some browsers may send “Do Not Track” signals. Because there is no consistent industry standard for responding to such signals, our website does not currently respond to “Do Not Track” browser signals.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

The updated version will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Jaylighting Technology Co., Ltd.
Trading Name: Jaylighting
Website: https://jaylighting.com
Business Address: 12675 E Pacific Cir Unit C, Aurora, CO 80014, United States
Email: support@jaylighting.com
Phone: +1 (747) 214-7956

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